Reference

Terms and Conditions Governing Your svc63 Account

These terms set out the rules under which your svc63 account is opened, funded, and used — including what we expect from you and what you can expect…

Jurisdiction-dependent accessUPI & Paytm wallet rulesAccount security obligationsFair-use policyGoverned by applicable law

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What These Terms Cover and Who They Apply To

svc63 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every person who opens an account on svc63.com, deposits funds via UPI, Paytm, or PhonePe, and participates in any activity available on the platform. They govern how your account is created and verified, how deposits and withdrawals are processed, how disputes are

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handled, and under what circumstances your account may be suspended or closed. You must read and accept these terms in full before using the platform. If any clause conflicts with local legislation in your state or territory, the stricter rule prevails. We reserve the right to
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update these terms with reasonable notice, and continued use of your account after such notice constitutes acceptance. Payment-specific rules — including settlement times for UPI, Paytm, and PhonePe transactions — are detailed in the wallet section of your account dashboard and form part of these terms
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by reference.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms-Related Query

If a clause in these terms is unclear, or you believe a decision affecting your account was made in error, the channels below connect you directly to the team that handles compliance and account disputes. We aim to acknowledge all terms-related queries within 24 hours and provide a substantive response within 72 hours.

Team online

Email Support

Send a detailed message to our terms and compliance team via the email address listed in your account dashboard. Include your registered account ID and the clause you are querying for a faster response.

Live Chat

Our live-chat window is available around the clock. Select the 'Account & Terms' category when you start the chat so the agent can pull up your account details and the relevant policy clause without delay.

Help Centre

The Help Centre on svc63.com contains plain-language explanations of key clauses — including wallet rules for UPI, Paytm and PhonePe — and a step-by-step dispute submission form you can complete without waiting for an agent.

HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

These six points explain how svc63 manages your personal data, secures your account, and gives you practical control over the information we hold.

Data We Collect

We collect only the data needed to verify your identity, process UPI or Paytm transactions, and comply with applicable law. No unnecessary personal data is stored beyond the retention period specified in the full terms.

Cookie Policy

svc63.com uses session and analytics cookies to keep your login active and improve page performance. You can manage cookie preferences through your browser settings; blocking essential cookies may affect account functionality.

Account Security

Your account is protected by password authentication and, optionally, two-factor verification. You are responsible for keeping your credentials private; any activity conducted under your login is governed by these terms as if you carried it out yourself.

Data Retention

We retain account and transaction records for the period required by applicable financial regulations. After that period, data is deleted or anonymised. You may request a copy of the data we hold at any time via the Help Centre.

Requesting Changes

To update personal details, correct a data error, or request deletion of your account data where law permits, submit a written request through the Help Centre form. We aim to complete verified data requests within 30 days.

Who to Contact

For data-protection queries specifically, address your message to the Compliance team via the email in your dashboard. For general terms disputes, the live-chat 'Account & Terms' queue is the quickest path to a resolution.

Answers to Common Questions About These Terms

The questions below cover what we hear most often from account holders in India about their rights under these terms, how changes are communicated, and what happens when a dispute arises. If your question is not answered here, the Help Centre and live chat are both open around the clock.

Access to specific features depends on local law in your state or territory. Where a particular activity is not permitted under local legislation, that feature will be unavailable to your account regardless of what the general terms say.

We will notify you via the email address registered to your account and display a prominent notice on svc63.com before any material change takes effect. Continuing to use your account after the notice period counts as acceptance of the revised terms.

You may raise a formal dispute through the Help Centre form or by emailing the Compliance team. We aim to issue a written decision within 72 hours. If you remain unsatisfied, the terms outline an escalation path to an independent review process.

The core wallet terms are the same across UPI, Paytm, and PhonePe. Settlement times and any per-transaction limits specific to each payment rail are documented in the wallet section of your account dashboard, which forms part of these terms.

Yes. Submit a data-access request through the Help Centre form with your account ID. We verify your identity before releasing any data and aim to fulfil confirmed requests within 30 days, in line with the retention rules in the full terms.

Your account may be suspended if there is evidence of a terms breach, a failed identity check, or a request from a regulatory authority. The full terms list each ground for suspension, the notice we will give you, and how to appeal the decision.

Governing law and jurisdiction are specified in the final section of the full terms document. The applicable law depends on your location and the nature of the dispute; the terms direct unresolved matters to the appropriate legal forum.

Terms and Conditions Governing Your svc63 Account

Reach Us About Any Terms-Related Query

Email Support

Live Chat

Help Centre

Data Handling, Security and Your Account Rights

Data We Collect

Cookie Policy

Account Security

Data Retention

Requesting Changes

Who to Contact

Answers to Common Questions About These Terms

01 Do these terms apply differently depending on which Indian state I am in?

02 How will I know if the terms have changed?

03 What are my rights if I disagree with a decision made about my account?

04 Are the rules for UPI deposits different from those for Paytm or PhonePe?

05 Can I request a copy of the personal data svc63 holds about me?

06 Under what circumstances can my account be suspended or closed?

07 Which law governs these terms if a dispute escalates beyond our internal process?

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