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How svc63 Handles Your Personal Data

At svc63, we take the privacy of your account details seriously — from the moment you register to every transaction you make via UPI, Paytm or PhonePe.

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svc63 How svc63 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have questions about how we process your data, want to exercise a right of access or deletion, or wish to raise a privacy concern, our dedicated privacy team is reachable through the channels below. We aim to respond to all data-related requests within 30 days of receipt, in line with applicable Indian data-protection standards.

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Email Privacy Team

Send your data request or privacy query to our dedicated email address. We acknowledge receipt within 48 hours and aim to resolve the matter fully within 30 calendar days of your message.

Live Chat Support

Start a live chat session from your svc63 account dashboard to speak with a support agent about a privacy concern. Agents are available during extended hours and can escalate data requests directly to our privacy team.

Help Centre Ticket

Log a formal ticket through the svc63 Help Centre, selecting the Privacy category. Ticket submissions create a reference number so you can track progress and receive written confirmation of any action taken on your data.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

svc63 applies layered security controls and clear retention rules so your personal information is kept only as long as necessary and protected throughout.

Encrypted Data Storage

All personal data, including payment identifiers linked to UPI and Paytm, is stored using AES-256 encryption at rest. Access to stored records is restricted to authorised personnel only, with audit logs maintained for every access event.

Cookie Management

We use session cookies to keep your account logged in and analytics cookies to understand how pages perform. You can review and adjust cookie preferences from your browser settings at any time without affecting core account functionality.

Account Security Controls

Your svc63 account is protected by password hashing and two-factor authentication options. Suspicious login attempts trigger automatic alerts sent to your registered email, giving you immediate notice of any unauthorised access attempt.

Data Retention Schedule

We retain account and transaction records for the period required by applicable Indian financial and legal regulations. Once that period expires, records are securely deleted or anonymised so they can no longer be linked to your identity.

Third-Party Data Sharing

Data shared with payment partners such as PhonePe or UPI network processors is limited to the minimum fields needed to complete a transaction. We do not pass your data to advertisers or data brokers under any circumstances.

Requesting Data Changes

You may request a copy of the data we hold, ask us to correct inaccuracies, or request deletion where no legal-hold obligation applies. Submit such requests via our Help Centre ticket system or by emailing the privacy team directly.

Frequently Asked Privacy Questions

Below are the questions we receive most often about how svc63 handles personal data, your rights as an account holder in India, and the steps we take to keep your information secure and private.

We collect your name, email address, phone number, date of birth for eligibility verification, and payment identifiers associated with UPI, Paytm or PhonePe. Device information and session logs are also recorded to protect account security and detect fraud.

Payment identifiers linked to UPI and Paytm are encrypted using AES-256 standards and stored on access-restricted servers. We never store full bank account credentials; only tokenised references needed to process your deposit or withdrawal are retained.

Yes. Submit a data-access request through the Help Centre ticket system or email our privacy team. We will compile and deliver your data in a readable format within 30 calendar days, consistent with applicable Indian data-protection requirements.

Raise a deletion request via the Help Centre or privacy email. We will erase your data where no legal-hold obligation prevents us from doing so. Records required under Indian financial regulations must be retained for the legally specified period before deletion.

We do not sell or pass your data to advertisers or data brokers. Data is shared only with payment processors like PhonePe or UPI networks, and only to the minimum extent required to complete your transaction, as detailed in this policy.

We retain records for the duration mandated by applicable Indian financial and legal regulations. Once the mandatory retention period ends, records are securely deleted or irreversibly anonymised so they cannot be linked back to your identity.

Contact our privacy team by email or live chat immediately. We take all privacy complaints seriously and will investigate within the timeframes set by applicable Indian law. You also have the right to escalate to the relevant data-protection authority in your jurisdiction.

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